Customer Care Team Order Support

The Blackmer® Customer Care Team is available to assist Blackmer distributors. The Customer Care team responds to general distributor questions such as order status, expediting & availability, return material authorization (RMA) and credit.

Self-Help

For self-help assistance, please visit our FAQ section, where the most commonly asked questions are posted.

For pricing and product configuration of Blackmer equipment please use CHOICE. 

For distributors placing orders with Blackmer, please use the PSG-ePortal. The PSG-ePortal is our distributor self-service order management system to submit and track all your Blackmer orders. Distributors can log into the PSG-ePortal here, if you require additional training or want to learn more, visit the Distributor Portal or email psgportal@psgdover.com.

Request Help

To contact the Customer Care Team use the following options:

Email - Blackmer.CustomerSupport@psgdover.com - All emails are tracked and routed by our online ticketing system. The ticketing system is available 24 hours a day and 7 days a week.

Blackmer.OrderSupport@psgdover.com – All new purchase orders that cannot be entered in the PSG-ePortal.

Phone -  HELPLINE +1 (616)-475-9363 - The Blackmer phone HELPLINE is available Monday through Friday from 7:00 a.m. to 4:45 p.m. EST (excluding US holidays).